Customer Service

eCommerce Marketing, Customer Service

How to Measure the Success of your Customer Loyalty Program

In today’s competitive landscape, brands see customer loyalty programs as one of the key facilitators to grow their business. According to the research group Colloquy, there are 2.65 billion loyalty program memberships in the U.S. alone. In fact, companies spend a staggering $2 billion on loyalty programs every year.

Although companies embark on these initiatives with great enthusiasm, they aren’t really aware of how well their loyalty programs are working. That’s because most businesses[...]

Customer Service

GDPR: The New International Rules for Collecting and Managing Customer Data

From May 25th 2018, the European Union will be enforcing the General Data Protection Regulation (GDPR). While the law is designed to protect the personal data of EU citizens, the act is the first of its kind in a number of ways: it applies to all organizations with which EU residents can interact; compliance will be enforced globally; and fines will be far higher than existing rules.

With time running out to fulfill the new regulations before they are brought into effect, Sage have compiled[...]

Customer Service

How to Increase Customer Awareness for Your E-Store?

Building an e-store relies heavily on the products you’re selling and the financial elements of the business. However, there’s another feature that can help you master the former two bits of your eCommerce business – customer awareness. This concept refers to the degree to which your potential buyers are aware of the existence of your eCommerce brand.

This is a two-way relationship.

On the one hand, eCommerce entrepreneurs are aiming at spreading the word about their brand and increasing[...]

Customer Service

4 Reasons Why You Need to Use an RMA to Handle Returns

Let's face it — returns are no fun, but there's always a chance they'll happen.

No matter how informative your product descriptions, how high-quality your images, and how great overall your products are, you'll still need to deal with customers who want to return their purchase.

In fact, some customers deliberately buy multiple variants of a product — usually clothing — intending to keep only one and return the rest!

The use of an RMA (Return Merchandise Authorization) system to handle[...]

Customer Service

5 Common Reasons Why Customers Return a Purchase

Understanding your customer is one of the most important goals for any business, whether eCommerce or brick-and-mortar. The knowledge of what motivates your customers will help you build a solid strategy for forming good relationships with them. Among other things, you need to know what they like and dislike, why they prefer certain products over others, and why they sometimes return their purchases.

eCommerce Features, Customer Service

3 Ways Store Credits Can Enhance your Returns Process

Store credits are more than just a substitute for a cash refund. They're a powerful customer service tool that can open up new ways for you to process returns. The way you implement store credits as a customer service strategy should depend on what you sell and what your customer base is like, but if you've been thinking of store credits as a "weak" version of a refund, it's time to reevaluate what they can do for your business. In fact, store credits should be considered a vital component[...]

customer loyalty, Customer Service

5 eCommerce Tactics That Will Boost Customer Retention Through the Roof

Guest post by Alex Jasin.

It’s really expensive to find new customers.In fact, it costs up to twenty-five times more than just keeping the customers you already have.Surprised? If you’re selling online, keep reading, because customer retention can be a complete game changer for your eCommerce business.

Apps & Integrations, eCommerce Features, Customer Service, customer loyalty

Offer your customers configurable reminders with 3dcart's new "Time-to-Reorder" app!

Everyone knows the hassle of needing to regularly purchase the same things. Some items degrade and need replacement, like kitchen sponges and other home products. Other items simply get used up, like pet supplies or health supplements. These kinds of products never seem to run out at convenient times, usually requiring a separate trip to the store just for "that one thing." Worse yet is when a particular item is forgotten until the very last minute!

eCommerce Features, Customer Service

Attract Repeat Customers by Offering Gift Wrapping in Your Website

Gift wrapping is a very popular service for both online and offline merchants. Customers always appreciate saving time and effort, and professional gift wrapping is often the finishing touch a customer is looking for to make their gift truly memorable.

Customer Service, holiday message, technical support

Holiday Wishes and Support Coverage Hours

Customer Service, Social Media, eCommerce Marketing

Facebook for Customer Service: Is It Ideal?

A lot of online entrepreneurs have always used Facebook for social media marketing. But have you ever considered taking your customer service to a whole new level through this popular and valuable platform?

At one point or another, you've probably experienced a customer giving feedback or voicing out a concern on your Facebook page. Sometimes it's even done publicly in a comment. Hence, you cannot just ignore such things. You ought to be thankful that people are actually trying to interact.

3dcart News, Customer Service, customers

A Big Hello to Windy City Parrot

One thing is for certain at 3dcart, we love our customers!  Sometimes we get lucky enough to meet our clients, and we hope that someday we get to meet everyone.  Mike Morgan or Director of Customer Success finally had his life long dream come true at IRCE last month.  He finally got to meet Mitch from Windy City Parrot.  Can you see the excitement on Mike's face!  Sometimes dreams do come true!

Apps & Integrations, Customer Service, olark. live chat

5 Benefits of Using Olark Live Chat on Your Online Store

Whether you participate in marketing forums or read authoritative websites on ecommerce, you'll  surely come across this same conclusion about live chat--- it can boost your business!

The great news for 3dcart merchants is that Olark Live Chat, a premium provider that's bound to do wonders for your online store, is being offered for a 14-day free trial.

What are the perks of using Olark Live Chat? Take a look at these amazing benefits reported by those who have used it: 

Customer Service

How to Turn First-Time Buyers into Year-Round Shoppers

Customer Service

Ecommerce Success Starts with Exceptional Customer Service

 

Business owners and entrepreneurs love to make money. And that desire to earn is the precise reason why so many of them have spent the past few months working tirelessly to get their online store(s) ready for the New Year. But now that the heavy lifting is over and the first quarter is finally upon us, what can one do to ensure their business is successful both today and beyond? The answer is simple… focus on customer service!

There’s a saying in the ecommerce industry, “a happy shopper is[...]

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