Customer Service, eCommerce Features

3 Ways Store Credits Can Enhance your Returns Process

Store credits are more than just a substitute for a cash refund. They're a powerful customer service tool that can open up new ways for you to process returns. The way you implement store credits as a customer service strategy should depend on[...]

customer loyalty, Customer Service

5 eCommerce Tactics That Will Boost Customer Retention Through the Roof

Guest post by Alex Jasin.

It’s really expensive to find new customers.In fact, it costs up to twenty-five times more than just keeping the customers you already have.Surprised? If you’re selling online, keep reading, because customer retention[...]

Apps & Integrations, customer loyalty, Customer Service, eCommerce Features

Offer your customers configurable reminders with 3dcart's new "Time-to-Reorder" app!

Everyone knows the hassle of needing to regularly purchase the same things. Some items degrade and need replacement, like kitchen sponges and other home products. Other items simply get used up, like pet supplies or health supplements. These[...]

Customer Service, eCommerce Features

Attract Repeat Customers by Offering Gift Wrapping in Your Website

Gift wrapping is a very popular service for both online and offline merchants. Customers always appreciate saving time and effort, and professional gift wrapping is often the finishing touch a customer is looking for to make their gift truly[...]

Customer Service, holiday message, technical support

Holiday Wishes and Support Coverage Hours

Customer Service, eCommerce Marketing, Social Media

Facebook for Customer Service: Is It Ideal?

A lot of online entrepreneurs have always used Facebook for social media marketing. But have you ever considered taking your customer service to a whole new level through this popular and valuable platform?

At one point or another, you've[...]

3dcart News, Customer Service, customers

A Big Hello to Windy City Parrot

One thing is for certain at 3dcart, we love our customers!  Sometimes we get lucky enough to meet our clients, and we hope that someday we get to meet everyone.  Mike Morgan or Director of Customer Success finally had his life long dream come[...]

Apps & Integrations, Customer Service, olark. live chat

5 Benefits of Using Olark Live Chat on Your Online Store

Whether you participate in marketing forums or read authoritative websites on ecommerce, you'll  surely come across this same conclusion about live chat--- it can boost your business!

The great news for 3dcart merchants is that Olark Live Chat, a[...]

Customer Service

How to Turn First-Time Buyers into Year-Round Shoppers

Customer Service

Ecommerce Success Starts with Exceptional Customer Service

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