Store credits are more than just a substitute for a cash refund. They're a powerful customer service tool that can open up new ways for you to process returns. The way you implement store credits as a customer service strategy should depend on[...]
Everyone knows the hassle of needing to regularly purchase the same things. Some items degrade and need replacement, like kitchen sponges and other home products. Other items simply get used up, like pet supplies or health supplements. These[...]
Gift wrapping is a very popular service for both online and offline merchants. Customers always appreciate saving time and effort, and professional gift wrapping is often the finishing touch a customer is looking for to make their gift truly[...]
A lot of online entrepreneurs have always used Facebook for social media marketing. But have you ever considered taking your customer service to a whole new level through this popular and valuable platform?
At one point or another, you've[...]
One thing is for certain at 3dcart, we love our customers! Sometimes we get lucky enough to meet our clients, and we hope that someday we get to meet everyone. Mike Morgan or Director of Customer Success finally had his life long dream come[...]
Whether you participate in marketing forums or read authoritative websites on ecommerce, you'll surely come across this same conclusion about live chat--- it can boost your business!
The great news for 3dcart merchants is that Olark Live Chat, a[...]