From May 25th 2018, the European Union will be enforcing the General Data Protection Regulation (GDPR). While the law is designed to protect the personal data of EU citizens, the act is the first of its kind in a number of ways: it applies to all[...]
Building an e-store relies heavily on the products you’re selling and the financial elements of the business. However, there’s another feature that can help you master the former two bits of your eCommerce business – customer awareness. This[...]
Let's face it — returns are no fun, but there's always a chance they'll happen.
No matter how informative your product descriptions, how high-quality your images, and how great overall your products are, you'll still need to deal with customers[...]
Understanding your customer is one of the most important goals for any business, whether eCommerce or brick-and-mortar. The knowledge of what motivates your customers will help you build a solid strategy for forming good relationships with them.[...]
Store credits are more than just a substitute for a cash refund. They're a powerful customer service tool that can open up new ways for you to process returns. The way you implement store credits as a customer service strategy should depend on[...]
Everyone knows the hassle of needing to regularly purchase the same things. Some items degrade and need replacement, like kitchen sponges and other home products. Other items simply get used up, like pet supplies or health supplements. These[...]
Gift wrapping is a very popular service for both online and offline merchants. Customers always appreciate saving time and effort, and professional gift wrapping is often the finishing touch a customer is looking for to make their gift truly[...]
A lot of online entrepreneurs have always used Facebook for social media marketing. But have you ever considered taking your customer service to a whole new level through this popular and valuable platform?
At one point or another, you've[...]