Having a solid returns process in place is critical to ecommerce success - and businesses that aren’t prepared will be left behind.

Returns is one of the hottest ecommerce trends. Backed up by 89% of shoppers claiming to have returned a purchase in the last three years.

But the costs have also surged. With deliveries estimated to cost $550 billion by 2020 - 75% more than four years previous.

All leaving the average retailer needing to offer hassle free returns to stay competitive, but[...]