Almost every eCommerce business deals with product returns and exchanges, sometimes on a daily basis. While often burdensome and sometimes costly, they’re nonetheless a crucial aspect of running a successful online store.
Customers are looking to shop from stores that instill trust and security, and having a great return policy and system in place for handling it can mean the difference between losing a customer and persuading them to shop at your store.
3dcart’s Return Merchandise Authorize (RMA) feature makes it easy for you to process returns and exchanges for customers. Fully customizable, you can control every facet of your returns process, including which choices are available for returns (e.g. money back, exchange, another product), which reasons are available for returns (e.g. item broken, disliked), the content of your RMA emails, and how an RMA is initiated (customer or merchant).
To help streamline the returns process further, 3dcart has updated the RMA feature to support file uploads. Now, when customers submit an RMA, they can share with you images of the product they’re trying to return (to illustrate damage, a defect, etc.). As a store owner, you’ll also be able to upload files to the customer while processing the RMA.
Supported file types include:
For instructions on how to upload a file to an RMA and retrieve an uploaded image, visit the 3dcart Knowledgebase.