3dcart is currently partnered with over 200 eCommerce companies. We’re constantly on the lookout for vibrant, innovative partners that can bring state-of-the-art solutions and services to our customers.

For the month of November, our Featured Partner is 71lbs.  Our team interviewed Shelby Hamilton, 71lbs Marketing Manager, to help 3dcart merchants get insight into their company and solution.

Please provide some general background and history on your company:

When we founded 71lbs five years ago, our goal was to democratize shipping for small business owners. Today, our goal has changed only in the customers we serve. 71lbs is proud to help thousands of businesses of all sizes, across many industries, to save money on shipping and keep the carriers honest.

71lbs' CEO and Founder, Jose Li, is a 20-year veteran of the shipping, e-Commerce, and logistics industry. He ran FedEx's billion-dollar Retail and e-Commerce practice, helping customers achieve operational efficiencies. He has worked with Fortune 500 firms and helped thousands of small and medium size companies optimize their shipping/logistics.

What’s the main service your company offers?

71lbs has automated the process for filing refund claims on late FedEx and UPS deliveries. 71lbs' proprietary system will monitor a customer's shipping account(s), identify late deliveries and automatically file claims on their behalf.  100% of the refunds get credited back to the customer's shipping accounts.  No sign-up fee, monthly dues or contract. Our customers say it’s like having a free insurance policy without ever paying a premium.

Describe the integration and how long you’ve been a partner with 3dcart.

No integration required. Just provide your shipping account credentials when you sign up and that’s it.

71lbs has been a 3dcart customer since 2013, and together we have found 3dcart Merchants tens of thousands of dollars in refunds.

What are the benefits for 3dcart Merchants that use your solution?

With 71lbs, 3dcart Merchants get a set-and-forget method for collecting all of the refunds owed to them by FedEx and UPS.  After signing up (which takes about 2 minutes tops), 71lbs starts auditing for due refunds and the Merchant can go back to focusing on their business. The refunds appear in their online shipping accounts and it becomes one less thing for them to think about.

What are your solutions’ biggest strengths?

Ease of use! Because 71lbs’ service is designed to be set-and-forget, shipping refunds become one less thing for a Merchant to worry about.  Also, every 71lbs customer gets access to a personal dashboard that provides analytics and insights into their business’ shipping habits.

How’s your solution price structure?

There is no cost to sign up for 71lbs, no monthly service fee and no contract. Each month, the customer will receive an invoice for half of the refunds successfully recovered by 71lbs. No refunds? No invoice.

How does your solution compare to similar solutions in the market?

71lbs has been a 3dcart customer since 2013, and together we have found 3dcart Merchants tens of thousands of dollars in refunds.

What plans do you have for future development of your solution?

We continue to develop our software and company around our customers. By really getting to know our customers and what tools/features would help their businesses, we are able to implement new products and services all the time. As for our next developments, you’ll have to sign up to find out!

Any other thoughts for our readers, who are mainly ecommerce merchants?

Running a successful ecommerce business isn’t easy. 71lbs was designed for the busy business owner who can’t stop to think about shipping refunds. Your shipping refunds belong to you and 71lbs wants to make sure you don’t leave them behind.

Click to learn more about 71lbs.  Join us for an upcoming 71lbs Webinar on Tuesday, November 24th @ for 2 PM!