NewFeatures6

With eCommerce evolving into an increasingly competitive market, more businesses are feeling the pressure to deliver consistently memorable, great customer service around-the-clock.

Your customers’ experience is the most important factor to affect your business’s reputation. Today’s customers expect an entirely effortless checkout process, from finding a product to accessing multiple touchpoints for customer service. Low prices just won’t cut it these days. Success hinges upon your customers, and whether you’re able to deliver a rich, rewarding online experience.

3dcart’s built-in Customer Relationship Manager (CRM) feature makes it easy for you to quickly and easily communicate with customers. With the 3dcart’s CRM feature, you can answer questions about products, orders, and help customers receive the best experience possible at your store.

To help you elevate your business’s customer service to the next level, 3dcart’s CRM feature has been to now support file uploads.

Now, when customers create a CRM ticket, they’ll be able to upload image and document files, allowing you to help customers faster and more efficiently than ever before. As part of the update, you’ll also be able to upload files of your own to customers.

Supported file types include:

  • .gif
  • .jpg
  • .png
  • .tif
  • .tga
  • .pdf
  • .doc
  • .txt
  • .zip

For instructions on how to upload a file to a CRM ticket and retrieve an uploaded image, visit the 3dcart Knowledgebase.