As a companion post to yesterday's tip of how to get instant notifications when you have a new order is today's tip on how to get notified when someone mentions you on twitter.
The best desktop application for serious twitter users is Tweetdeck, which allows you to setup columns for multiple searches. We'll have a post on how you can use that to leverage twitter posts to increase your revenue and to keep your fingers on the pulse of your customer base. A lot of online store owners don't have the time to monitor Twitter or higher someone to work full time to handle their social media marketing, so what can you do?
Tweetbeep is your answer. Here's what they have to say:
"If you love Twitter, you'll love TweetBeep! Keep track of conversations that mention you, your products, your company, anything, with hourly updates! You can even keep track of who's tweeting your website or blog, even if they use a shortened URL (like bit.ly or tinyurl.com). Now, how cool is that?!
Great for online reputation management, catching all your @replies and @mentions, finding job/networking opportunities, keeping up on your favorite hobby, and more!"
I use tweetbeep to monitor a few keywords including 3dcart. Everytime someone posts on Twitter with one of these keywords, I get an email notification of it. When I combine this site, with the email address from my last post, I get INSTANT on the go notifications when someone tweets about us. This way here I can login and respond instantly.
- your company name/website address
- competitor names
- key brand names/product names
One of our customers sells handcrafted gifts and she used twitter to set up a keyword for one of her products. She got a notification that someone had posted on twitter, lamenting that they couldn't find anything for their wedding favors and since her keyword was used, she got the notification. She logged into twitter, immediately replied to the post and within hours was processing an order for 250 items.
The web has changed and its more fluid and dynamic than it ever was. If you can strike while the iron is hot and actively go after customers, you'll find yourself growing beyond your wildest imagination,