Customers of 3dcart experience the latest innovations in e-commerce platform technology. Since 3dcart hit its rapid growth, the customer base is continuously growing. Along with the rapid growth, we are expanding and improving the technical support department.
Our tech support strives to provide our costumer's with quality service and aid merchants with their websites, making sure they're sites are operating effectively and efficiently. We want 3Dcart's clients to be completely satisfied with their experience. In order to provide the utmost satisfactory costumer service, our tech support managers put together a selective hiring process. We start by hiring the best tech ninjas out there. Then we expand their skill sets through a thorough training program.
The 3dcart tech support Managers hire agents who have technical experience and excellent communication skills. Once hired, the agents go through an evaluation process. Newly hired agents learn
from the best. A mentor is assigned to a new agent and is guided through the support process. The mentors are considered to be masters of technical support. Agents who are chosen as mentors usually have the highest costumer service ratings and have been with the company for a very long time.
When the mentor period is over, quality and assurance is taken place. Here is where the agents are provided with feedback and their skill sets are assessed. We evaluate their strengths and weaknesses. Whether an agent can type at super light speed or sweet talk a costumer with excellent communication skills, we put their best attributes forward.
We continue to improve the technical support process by listening to our costumer's feedback. We take our clients' feedback very seriously. At 3Dcart we are very critical about ourselves and continue to find ways to improve our services.