We’re committed to helping our merchants better manage, grow, and expand their businesses – a goal we accomplish everyday with the help of dedicated, amazingly smart people. We’ve built a team that isn’t just hard-working and driven; they’re passionate about helping us change the future of commerce.
Today, we’re excited to announce that our talented team has expanded yet again with the addition of two new advocacy roles.
Customer Advocate (Victor Del Rio)
Our Customer Advocate is entrusted with an important responsibility: to help us better determine what’s best for you, our customer. Plainly speaking, he’s your #1 advocate, painstakingly researching and reviewing requests, complaints, and feedback from your perspective. With this insightful information, we can easier pinpoint customer pain points, bring about prompter resolutions, ensure any reported problems do not occur again, and most importantly, improve customer satisfaction.
Developer Advocate (Shavoy Jones)
Our Developer Advocate’s primary responsibility is to make it easy for third-party developers to work with the 3dcart platform. In addition to assisting with API needs, our Developer Advocate meticulously researches and reviews issues and requests, and works closely with management to ensure developers have the tools and resources needed to succeed. By forging a closer relationship with developers, we’re able to offer 3dcart merchants access to the industry’s latest, most cutting-edge apps and designs.
We have more exciting developments planned for just around the corner, so stay tuned! In the meantime, check out our Product Roadmap for a glimpse of what’s to come.