3dcart’s Technical Support team is universally-praised for its friendly representatives, blazing fast response times, and unmatched customer satisfaction approval rate.
In 2015, we revamped our support center from the ground up, introducing continuous training, new levels of escalation, and an all-around friendlier team with the help of CoSupport, a consulting firm that provided company-wide coaching in email etiquette and phone rapport. Now, in this year’s third quarter, we’re excited to announce the implementation of yet another tier of technical support: Technical Account Managers.
Our new Technical Account Managers – Kathryn McDermott, Chris Brown, and Geronimo Hernandez – provide top-quality technical service for Enterprise and High Traffic merchants. In addition to overseeing accounts, our Technical Account Managers advise merchants on new products or services that can help them better manage and grow their businesses, provide expert technical assistance, offer customized solutions, and perform account monitoring to ensure timely solutions and improved service.
Access to our Technical Account Managers is included for free with every Enterprise and High Traffic plan.
If you’re an Eterprise or High Traffic merchant and would like to learn more about accessing our Technical Account Managers, please call 1.800.828.6650.