There’s been a lot of fuss about personalizing your customers’ experiences.
MarTechAdvisor found that a personalized web experience can increase sales by 19%. And more people crave personalization too.
Studies found that 73% of B2B buyers want personalized experiences, similar to the B2C-like customer experience. Additionally, 71% of B2B buyers believe customers increasingly crave B2C-like experiences with faster response times and 24/7 availability—however, nearly half (49%) believe that[...]