Christianna Cannon

Recent Posts

Customer Service

4 Reasons Why You Need to Use an RMA to Handle Returns

Let's face it — returns are no fun, but there's always a chance they'll happen.

No matter how informative your product descriptions, how high-quality your images, and how great overall your products are, you'll still need to deal with customers[...]

Shipping & Fulfillment

Real-Time Shipping vs. Flat-Rate Shipping

When running an online store, the selection of what shipping methods to offer your customers is going to be one of the most important decisions to make.

The effect of this decision goes beyond the prices you and your customers pay for shipping — [...]

eCommerce Features

Boost Your Online Store's Profits with Gift Wrapping

Customers love to save time and effort, especially on tasks they often find frustrating.

For this reason, gift wrapping has been a popular service offered by retailers for over a hundred years.

Some people feel that wrapping is part of the fun of[...]

Holiday Shopping

5 eCommerce Tips to Break Your Sales Records during the Holidays

Retailers worldwide look forward to the holiday season with intense anticipation. Every recent year, holiday eCommerce shopping numbers have steadily climbed. People are showing a greater preference for shopping online than ever before, and it's[...]

Conversion Optimization

Holiday Shopping Preparation Checklist For Your Website

It's never too early to start preparing your online store for the holiday season. Even months ahead, you can get a few tasks out of the way to give yourself an easier time later on, when you'll likely be much busier.

We're not saying to cover[...]

Customer Service

5 Common Reasons Why Customers Return a Purchase

Understanding your customer is one of the most important goals for any business, whether eCommerce or brick-and-mortar. The knowledge of what motivates your customers will help you build a solid strategy for forming good relationships with them.[...]

Shipping & Fulfillment

3 Ways Shipping Can Boost Your Online Store's Conversion Rate

Everyone wants to make more sales. Conversion strategies for eCommerce are endless, but some of the best are easily overlooked. For instance, did you know the way you handle shipping can affect your conversion rate? In some ways it's obvious — a[...]

eCommerce Features

3 Benefits of Offering Single-Order Multiple Shipping Destinations

If you run an online store, you're familiar with the fact that customers have varying needs. To provide the best shopping experience possible, it's important to anticipate these needs and have systems in place to support them. If your customers[...]

Customer Service, eCommerce Features

3 Ways Store Credits Can Enhance your Returns Process

Store credits are more than just a substitute for a cash refund. They're a powerful customer service tool that can open up new ways for you to process returns. The way you implement store credits as a customer service strategy should depend on[...]

Shipping & Fulfillment

Does Shipping Cause Cart Abandonment?

Shopping cart abandonment is one of the biggest challenges for an online retailer to overcome. Almost 70% of all online shopping carts are abandoned — the customer places items in their cart, but never completes the order. There are tons of[...]

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